Dubai Maritime Authority

Dubai Maritime Authority launches campaign to strengthen Maritime Consumer Rights for Beneficial Cargo Owners (BCOs)

Friday, August 25, 2023

The Dubai Maritime Authority (DMA) of the Ports, Customs and Free Zone Corporation launched today a new campaign designed to strengthen the consumer rights of Beneficial Cargo Owners (BCOs) across one of Dubai’s most important sectors. As a government authority, DMA is charged with regulating, coordinating, and supervising all aspects of Dubai's maritime sector, with consistent prioritization for consumer welfare. The new Maritime Consumer Rights campaign, running over the coming months, continues this commitment to empowering consumers. Sheikh Dr. Saeed bin Ahmed bin Khalifa Al Maktoum, Executive Director of Dubai Maritime Authority, said: “The DMA’s new Maritime Consumer Rights campaign is designed to reaffirm the right of BCOs, reminding them of their entitlements and protections within Dubai’s world-class maritime ecosystem.” As part of its proactive approach, the DMA will not only inform consumers of their rights but also raise awareness of the platforms which are available to raise any issues or concerns, strengthening the bridge between the regulatory body and its stakeholders. Over the next few months, the DMA will be communicating directly with BCOs to explain their rights, as well as hosting a series of virtual educational workshops to equip them with the knowledge and understanding that they need. Sheikh Saeed explained: “By empowering BCOs with the right knowledge, we ensure they can make informed choices based on their interests and prevent them from being mistreated or misled by businesses. The DMA is launching this campaign because we believe that consumer protection policies, laws and regulations are the bedrock of good business. Greater consumer confidence in turn provides a platform to continue growing the maritime sector in Dubai and remain a global leader.”